Civic Plus is the vendor that provides the content engine we use to manage our website. In laymen's terms; Civic Plus is the "back-end" that controls all data.
All registered users of Civic Plus can access their Help Center, which contains a wealth of training and reference materials. It even breaks those items down by the exact module you are trying to get more information about.
If there is an issue with the Town's Website, please contact TechSupport. We will generate a service ticket to track the results. If you need specific training, you may contact Civic Plus for assistance.
Civic Plus Help Center - https://www.civicengage.civicplus.help/hc/en-us
Civic Plus Status Page - https://www.status.civicplus.help/hc/en-us/community/topics/360000122534-CivicEngage
Civic Plus Modules Training - https://www.civicengage.civicplus.help/hc/en-us/categories/115000475153